Orders

Each product is handmade to order and will take up to 10 days to make up & pack. Please also allow an appropriate time for the parcel to arrive from the Sunshine Coast in Queensland.

Also, please bear in mind that all products are handmade from an artists studio, so expect a little variance in tile cuts , backing boards etc.

Although tiles are offered in 100 x 100mm pieces, wherever possible we’ll supply them in a larger size i.e. if you order 4 of the same tiles, you’ll usually get 1 200x200mm piece. To ensure you get the largest pieces possible, simply order in multiples of 4. If you’d like all pieces cut down to 100mm x 100mm size, simply send an eMail letting me know.

When ordering tiles, it’s also worth bearing in mind that very few colours can be guaranteed available – especially when you’re ordering large quantities or ordering the same tile several weeks or months apart. It is wise to carefully assess what you need for your project and err in ordering too much rather than not enough. It is my policy to fill all orders with as close a match as I can when a tile isn’t available.

How to minimise postage costs

There’s a flat, Australia-wide fee of $10 up to 500g, and $20 up to 5kg (including postage, packing & insurance)

Unfortunately, most of the all-in-one kits weigh more than 5kg, but if you’re ordering tiles, materials or supplies, you can adjust your order at the shopping cart to bring it under 5kg and qualify for the flat $20 fee. in many cases, it’s worth breaking your order into 2 or more seperate orders – particularly if you live a long way from the Sunshine Coast

I’ve indicated weights for all of the tiles to try to help you minimise your costs.

How to order

You will find a “buy now” button next to each product in our mosaic supplies pages. Simply click on the button to be taken to your shopping cart, where you’ll be given the option to checkout (and make payment) or to continue shopping. Simple & secure!

For your convenience, the Mosaic tiles page works a little differently. You can enter amounts required of each tile and then press “buy now” to have all of them sent to your shopping cart at once. Instructions are given on the Mosaic tiles page.

You can check your order at any time by clicking the “Shopping Cart” button at the bottom of each page, and change your order at the shopping cart.

Payment options at checkout

1. Visa/Mastercard – Secure online ordering using SSL technology. Please allow 24 hours for your order to process

2. Paypal – Basically the same secure ordering system, but your order is processed instantly. You don’t have to be a Paypal member to utilise this service.

3. Bank Deposit – Once you’ve completed your order, you’ll be taken to a page that will provide our bank account details. Please use your surname as the Bank reference & your order will be processed on receipt of funds (mostly within 24 hours).

4. Cheque/Money order – Once you’ve completed your order, you’ll be taken to a page that will provide our postal address. Simply forward your cheque or money order & your order will be processed on receipt. Please allow time for bank clearance in the case of a personal cheque.

Shipping

All shipping costs include insurance, packing and handling.

Australian orders are sent via Australia Post and shipping times will vary depending on where you are in relation to the Sunshine Coast in Queensland.

International orders are forwarded by Express Post International and will usually arrive within 5 working days.

All our products are weighty, so check your shipping costs at the shopping basket – weigh the cost up against collecting everything yourself!

We regret that international postage costs are so high due to the weights involved – often joining our Mosaic classes online will be a better option if you live outside Australia.


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