Having experienced a couple of bad internet transactions ourselves, we're well aware of the nasty taste it can leave in your mouth (not to mention your pocket!) and we'd hate to think even one single customer had a similar experience with us.

Here we communicate with you exactly what you can expect in dealings with us, and also what we expect from you.

What you can expect from us...

Honesty and value for money - Everything you'll read on this website is put to you as honestly & accurately as we possibly can. We don't believe in overstating things, and aim to give you value for money any time you purchase from us.

Secure ordering - Everything and anything you order from our site is managed by third parties using SSL technology. We've read a couple of times that this technology is "uncrackable", and so for now we feel we are offering the best security possible. At no stage do we view or handle your credit card details.

Our shopping cart is handled by Mal's Ecommerce, and our credit card clearance by eWay and/or Paypal - please feel free on click on the links to learn about the companies.

A genuine money back guarantee - If you receive a product that is defective, damaged during shipping, or doesn't match your expectations (within 30 days) we will replace it without cost, or give you your money back - whatever suits you best. The only "fine print " here is that we won't cover shipping in the event you just don't like the product.

No spam - We despise spam too. If you join our members area you can expect to receive occasional eMails letting you know about new additions to the site - not a bombardment of eMails desperately trying to sell you something. We will never share your eMail address with anyone - ever.

An eagerness to help - If you write to us with a question or problem, you can expect a prompt helpful reply. Unfortunately we simply can't respond to all the questions about making mosaics (we get an awful lot of them) - that's what we've created the memberships for - most questions have already been answered there. If you're a member - ask anything you like!

... and what we expect from you

If your experience isn't good - please let us know - we can only fix problems or issues that we know about and will most likely see your issue as an opportunity to improve the site. Conversely, if you enjoy the site, we love hearing from you too!

Tell your friends - if you've enjoyed your experience on this site, please tell your friends! Links to us from your site or blog entries we are most grateful for.