Each product is handmade to order and will take up to 10 days to make up & pack. Please also allow an appropriate time for the parcel to arrive from the Sunshine Coast in Queensland. Please note that at Xmas parcels are usually shipped in 1-2 working days.
Also, please bear in mind that all products are handmade from an artists studio, so expect a little variance in tile cuts , backing boards etc.
Although tiles are offered in 100 x 100mm pieces, wherever possible we’ll supply them in a larger size i.e. if you order 4 of the same tiles, you’ll usually get 1 200x200mm piece. To ensure you get the largest pieces possible, simply order in multiples of 4. If you’d like all pieces cut down to 100mm x 100mm size, simply send an eMail letting me know.
When ordering tiles, it’s also worth bearing in mind that very few colours can be guaranteed available – especially when you’re ordering large quantities or ordering the same tile several weeks or months apart. It is wise to carefully assess what you need for your project and err in ordering too much rather than not enough. It is my policy to fill all orders with as close a match as I can when a tile isn’t available.
How to minimise postage costs
There’s a flat, Australia-wide fee of $10 up to 500g, and $20 up to 5kg (including postage, packing & insurance)
Unfortunately, most of the all-in-one kits weigh more than 5kg, but if you’re ordering tiles, materials or supplies, you can adjust your order at the shopping cart to bring it under 5kg and qualify for the flat $20 fee. in many cases, it’s worth breaking your order into 2 or more seperate orders – particularly if you live a long way from the Sunshine Coast
I’ve indicated weights for all of the tiles to try to help you minimise your costs.
Payment options at checkout
1. Visa/Mastercard – Secure online ordering using SSL technology (Stripe) your order is processed instantly.
2. Paypal – Your order is processed instantly.
3. Bank Deposit – Once you’ve completed your order, you’ll be taken to a page that will provide our bank account details. Please use your surname as the Bank reference & your order will be processed on receipt of funds (mostly within 24 hours).
All shipping costs include insurance, packing and handling.
Australian orders are sent via Australia Post and shipping times will vary depending on where you are in relation to the Sunshine Coast in Queensland.
International orders are forwarded by Express Post International and will usually arrive within 5 working days of being sent.
All our products are weighty, so check your shipping costs at the shopping basket – weigh the cost up against downloading the eBooks and collecting everything yourself!
Returns and refunds
Refunds, returns and replacements are offered for 30 days from the receipt of your purchase.
To be eligible for return, your item must be unused and in the same condition that you received it.
Generally, I won’t refund or accept returns on downloaded eBook products and broken or cracked tiles (as they are to be broken for mosaic anyhow). If tiles are unusable, please forward photos to me at firstname.lastname@example.org and we can discuss a resolution.
I don’t offer refunds on shipping costs (either way), however will cover costs of shipping replacement products where damage has occurred or I’ve shipped the wrong items.
Please ship your returned item to:
Brett Campbell Mosaics
233 Reesville Rd
Reesville. Q. 4552
Refunds will be given in the same method that you paid for them.