Changed your mind?
I don’t offer refunds or returns for a change of mind, on kits or on digital kits and online classes. Each kit is made up by hand for your order, so please check the design, size and option before you buy.
Something wrong with your order?
If anything arrives damaged, faulty or missing, email me a photo as soon as you can and I’ll put it right: a replacement part, a new kit or a refund, whichever suits the problem. I’ll cover the postage both ways. Chipped or broken tiles are a different story. They are to be broken for mosaic anyhow. If you’re short on a colour or a tile is unusable, send me a photo and I’ll sort it out.
The same goes for digital kits: if a video won’t play or a file won’t open, tell me and I’ll fix it or refund you.
Your rights under Australian law
Nothing on this page takes away your rights under the Australian Consumer Law. If something has a major problem, you can choose a refund or a replacement.